When I initially picked up this book, I bought it on the strengh of the subjects it covers. In brief these are: Dealing with manipulators, Dealing with difficult clients, supervisors,co-workers,and subordinates. It can be seen that it emphasises workplace tensions. When you consider that we often work with people we may never normally choose to..
and the amount of time spent with them, not to mention the normal stresses of working life, it is a good area to examine how we can deal with difficult people, especially when things reach the point you have to leave a job as a result, as happened to me.
The book has a habit of breaking down every type of behaviour into categories, or labels, which is handy for tracking down the label for your difficult person, but then you only find a paragraph of text specific to that type. People are of course, more complex, so you really need to read the whole book.
I have found the books I’m OK, You’re OK by Thomas Harris, and Games People Play: The Psychology of Human Relationships by Eric Berne, both on Transactional Analysis, useful here, although not so popular today.